Rizza Anderson (she/her/hers)
As Empower Family Therapy’s intake coordinator, I'm often the very first person you'll talk to when you reach out to us. I want the process to feel simple, not stressful. I take the time to listen to what you're looking for, answer your questions clearly, and keep things moving so you're not left wondering what happens next.
What It's Like to Work With Me
When you reach out to Empower, I want the process to feel simple, not stressful. I take the time to listen to what you're looking for, answer your questions clearly, and keep things moving so you're not left wondering what happens next. I stay organized behind the scenes — tracking details, following up, and coordinating with our therapists — so that on your end, everything just feels handled. Whether it's your first time seeking therapy or you're looking for a new practitioner, I'm here to make that transition as smooth as possible.
My Approach & Values
I bring several years of experience in healthcare, customer service, and client support to this role, including screening and intake coordination, insurance verification, care coordination, and patient communication. What draws me to this work is the opportunity to make someone's experience a little easier, especially when they may already be going through a difficult or stressful time. I care about combining compassion with organization and attention to detail — because I believe the way someone is welcomed into care matters just as much as the care itself.
A Little More About Me
Outside of work, I like to spend time with my family and carve out quiet time to recharge. I try to keep a good balance between being productive and making room for the people and things that matter to me. In my free time, you'll usually find me exploring new cafés and restaurants, traveling when I can, or working on content creation and photography .
You'll Appreciate Working With Me If:
You want someone who listens closely and helps the process feel less overwhelming
You appreciate clear, timely communication about insurance, scheduling, and next steps
You value working with someone who is organized, detail-oriented, and follows through
You're looking for a warm, patient point of contact during a time that can already feel stressful
Rizza is an experienced intake coordinator with a background in healthcare, customer service, and care coordination who helps clients navigate scheduling, insurance, and therapist matching with compassion, clarity, and care.
FREQUENTLY ASKED QUESTIONS:
What is it like to work with you?
I’m warm, organized, and easy to talk to. I walk clients through intake, insurance, and scheduling questions with clarity, so you feel supported and informed from the very first conversation.
2. Who do you help best?
I help anyone navigating the intake process, insurance questions, therapist matching, or ongoing logistical support — especially those feeling overwhelmed or unsure about where to start.
3. What should you expect in my first interaction with you?
You can expect a friendly, unhurried conversation where I listen to your needs, answer your questions, and help you take your first step toward therapy with confidence.
4. Do you provide therapy?
No, I’m not a therapist. I focus on intake, scheduling, insurance, and logistical support to make your therapy experience as smooth and manageable as possible.
5. How do you help with billing or insurance?
I help clients understand their insurance benefits and connect you with the billing team as needed, so there are no surprises along the way.
6. Can I reach out to you after intake?
Yes! I’m available for ongoing support, answering questions and helping with any administrative concerns as you continue your care.