Telehealth FAQ

couples and family therapy
Three people, a man, a woman, and a young girl, sitting on a beige couch in a living room, waving at a laptop on a black side table, with a window with light curtains in the background.

  • Currently, all therapists continue to provide telehealth services. Some therapists have resumed in-person sessions. If you prefer an in-person therapist, please inform the intake coordinator.

  • To determine if your insurance covers telehealth services, contact your insurance provider directly. Use the number on the back of your insurance card to understand your benefits.

  • Empower Family Therapy uses a HIPAA-compliant telehealth video platform through Zoom. Clients receive a recurring appointment and a link for virtual sessions. Clients can discuss alternative platforms with their therapist, considering the associated risks.

  • Empower Family Therapy prioritizes client safety and privacy, using HIPAA-compliant platforms. Therapists maintain a commitment to privacy, especially in their work-from-home settings.

  • Clients get creative with privacy solutions, such as scheduling sessions in the car, laundry room, or during nap/bedtime. Therapists collaborate with clients individually to address privacy concerns.

  • Our therapists are trained to support families, overcoming barriers like scheduling and transportation. Telehealth may not suit everyone, and therapists work with clients to create tailored plans that best support their unique needs.

  • Managing child care during sessions varies by family. Some schedule sessions during nap or bedtime, acknowledging the challenges of balancing family roles during telehealth. Therapists understand and adapt to interruptions.

  • Yes, couples can choose to be on the same screen or use separate devices based on their preference and comfort level. Therapists assist in determining the best fit for each couple.

  • Certainly. A mix of in-person and virtual appointments may be ideal for many clients. If interested in in-person sessions, inform the intake coordinator to be paired with a therapist offering or planning in-person sessions

Please contact us for the most up to date information about telehealth & in-office offerings at this time.